Frequently Asked Questions
Everything you need to know about our anti-theft bags, shipping, and security features.
What makes Pacsafe bags different from regular backpacks?
Pacsafe products are engineered with patented anti-theft technology, including eXomesh slashguards, RFIDsafe blocking pockets, and smart zipper security to protect your valuables from pickpockets and thieves.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Expedited options are available at checkout, which can reduce delivery time to 3-5 business days depending on your location.
What is your return policy for unused gear?
We offer a 30-day return policy. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Do Pacsafe products come with a warranty?
Yes, we offer a 2-year limited warranty on our bags and a 5-year limited warranty on our luggage. This covers defects in materials and craftsmanship under normal use.
How do I clean and maintain my anti-theft bag?
We recommend hand washing your bag with mild soap and cold water. Do not machine wash or tumble dry, as this can damage the internal anti-theft mesh and hardware.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.